How do I fix an order that's missing the file for print?

If an order looks like it's missing its print file, start with a quick refresh.

• Refresh the order page first. The file may simply not have displayed.
• If it's still missing, contact customer support with your order number so they can check the system for your files.
• A file representative reviews the order, helps you upload or resubmit if needed, and can upload digital proofs for you.
• Files can be uploaded through your account or sent directly to support.

That confirms your file is in the system and ready for proofing.